At Digital Sprint, we strive to deliver high-quality digital products and valuable consultation sessions. We understand that sometimes circumstances change, so we’ve designed a clear refund and return policy to ensure transparency and fairness for our customers.
1. Refunds for eBooks and Consultation Calls
We offer a 24-hour money-back guarantee for all eBooks and paid consultation calls.
- To request a refund, you must email us within 24 hours of your purchase at digitalsprintonline@gmail.com .
- Refunds will be processed to your original payment method within 5–7 business days.
- After the 24-hour window, no refund will be issued for any digital product or consultation call.
2. No Refunds After Service or Access
Refunds will not be provided in the following situations:
- Consultation Calls: If the scheduled call has already been completed.
- Missed Sessions: If you do not attend your scheduled consultation or arrive late without prior notice.
- Digital Products: If the refund request is made after 24 hours of purchase, regardless of whether the content has been accessed or downloaded.
3. Rescheduling of Consultation Calls
- You may reschedule your consultation session by giving at least 24 hours’ notice before your appointment.
- Each session can be rescheduled a maximum of two times. Further changes may be subject to cancellation or additional fees.
- If we must reschedule due to unforeseen circumstances on our part, we will arrange an alternative date and time at no extra cost.
4. Exceptions for Technical Issues
If a consultation call cannot be conducted due to technical problems on our side (e.g., severe connectivity issues, platform failure), we will offer:
- A rescheduled session, or
- A full refund if rescheduling is not possible.
5. Refunds for Failed Transactions
In case of a payment error such as:
- Duplicate charge
- Accidental overpayment
Please report the issue within 5–7 days of the transaction. After review, we will process the refund for the excess amount within 5–7 business days.
6. Client Responsibility
- Booking Accuracy: Please ensure you select the correct product or service at checkout.
- Technical Readiness: You are responsible for having a stable internet connection and functioning devices for online sessions. Refunds will not be issued for technical issues on your side.
7. Disputes and Complaints
If you have any concerns about your purchase or session, please contact us so we can assist you:
📧 digitalsprintonline@gmail.com
📱 +91 7020721606